Clock Canvas Reviews
Based on 31 customer reviews and online research, clockcanvas.com has a consumer rating of 3.2 out of 5 stars, indicating that most customers are generally satisfied with Clock Canvas.
5 Stars(15)
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4 Stars(1)
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3 Stars(2)
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2 Stars(0)
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1 Star(13)
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How would you rate Clock Canvas?
Top Reviews
Don’t ever buy off this company it is a scam. I brought a really expensive clock and it was a load of rubbish it looked like it came from a pound shop . Trying to get my money back but have a feeling won’t hear from them
I ordered a simply framed picture from ClockCanvas.com. The item arrived badly damaged, but ClockCanvas would only refund me if I sent the item back to them, at my own expense (they claimed "As a small, start-up company we are unable to afford this cost due to high shipping costs."). When I paid to ship it back to them, they refused to cooperate with Canadian customs officials to receive the shipment, so it ended up getting shipped back to me, at my further expense! This is a fraudulent company, buyer beware.
Customer Reviews (31)
very happy with quality of print and frame. Looks beautiful in my bedroom, definately will buy some more in near future
I would give it no star if I could! SCAM Website. Terrible quality products that are incredibly overpriced. Offer no refunds or returns. AVOID!
I paid $150 US and received a clock that does not move, and the clock looks cheap/poor quality. Dave from the customer service is giving me a hard time when he heard that I want a refund. He refuses to attend to what a customer wants and doesn't take any responsibility for the defective product, and refuses to pay for return shipping costs. Sent multiply emails to Dave, and he still does not want to address the issue.
Thank you Brianna!
I finally got my artwork. I really appreciate you making sure I did. I didn't think I would based on the horrible reviews I read about this company after the fact of me purchasing.
You can add my review to your website along with this pics.
1/2 stars
I thought this purchase was a scam BUT to my surprise it was not. I was very disappointed that it took over a month for me to get my artwork and I didn't realize it wouldn't be mounted on a wooden frame as canvas artwork is...
This is what I received and I am pleased that despite my original disappointments, the prints do look like pics for the most part.
I am very impressed by Clockcanvas' service and by the quality of their products.
Today I received my order, a watercolor ballerina canvas. It was delivered much earlier than I expected and the painting was even more beautiful than how it looked in the pictures. I will immediately order the remaining canvas to complete the ballarinas' set and I will surely become a regular costumer of Clockcanvas!
Beware! Their website will show you a complete photo- for example if it is a diptic or triptic piece. However, you have to order EACH piece individually. The price they display is for ONE piece. So, if the item you are considering comes in three pieces you'll have to multiple the price by 3x and make sure you order each one individually. I ordered (what I thought) was a complete butterfly picture but only received one piece. How can you display one piece of a butterfly? I reached out to the company and they offered a 20% refund. How about changing your website so it's very clear what you are ordering?
The colours on the canvas I received were dull and looked nothing like the advert on the website. They were definitely not worth what I paid for them. When I enquired about returning I was offered a 25% discount but there was no chance I was putting them up in my house and wanted a full refund. I was asked to send the package to an address in the UK to receive a full refund. 2 weeks later when I hadn't heard anything I contacted customer service who asked me for a tracking number and despite me explaining over 6 emails to Dave that I used the Uk Royal Mail first class service and so did not have a tracking number he advised there was nothing he could do without my tracking number. So in affect my package has been received and will now be resold but due to me not be able to prove it I won't receive a refund. Dave has since disappeared and is no longer responding to my emails. I wish I'd have read the other reviews online before ordering from this company as I would've steered well clear!
Yet another vibrant canvas, should have ordered the larger size, looks amazing.
Bought a set of 3 prints that arrived with ripples in the paper. I wrote and asked for a refund but was told (by yes, Dave) to ship them back to the UK (I'm in Canada) at my own expense and they would refund once the merchandise received.
I found out using the From shipping label that it actually shipped from a Canadian company in Barrie Ontario. I called this company and they sell to a supplier who then sells through ClockCanvas.
Our friend Dave insists it's not them and keeps giving deadlines on either accepting a replacement or to return at my fee.
After reading other comments on here I now know for sure it's a scam. They will not refund me if I send them back and if I ask for replacements, they again will arrive damaged.
Whoever is willing to fight them with me, please contact me at p a u l@ q u a d r i o m. C o m
A part of the triplet-canvas that I ordered was of a poor quality (price paid - over $150) which led to a request to replace the part of my order. A replacement arrived, but was of a poorer quality which obviously led to another replacement request. After almost 2.5 month of radio silence when I followed up, Dave from Clockcanvas replied that actually my order has been cancelled due to issues with delivery and respective amount is reimbursed. When I checked my accounts it turned that no money was received from Clockcanvas. To my respective e-mails asking for reimbursement, Dave just replied that reimbursement has been already made and sent some screenshot where not even the right amount was shown. Months have passed - despite several requests, still no reimbursement. An advise to anone who considers ordering anything from Clockcanvas:
1. Is the order really worth that money?
2. Do you really trust that you will have customer service?
3. Is your time worth fighting for getting the money back?
A part of the triplet-canvas that I ordered was of a poor quality (price paid - over $150) which led to a request to replace the part of my order. A replacement arrived, but was of a poorer quality which obviously led to another replacement request. After almost 2.5 month of radio silence when I followed up, Dave from Clockcanvas replied that actually my order has been cancelled due to issues with delivery and respective amount is reimbursed. When I checked my accounts it turned that no money was received from Clockcanvas. To my respective e-mails asking for reimbursement, Dave just replied that reimbursement has been already made and sent some screenshot where not even the right amount was shown. Months have passed - despite several requests, still no reimbursement.
Don’t ever buy off this company it is a scam. I brought a really expensive clock and it was a load of rubbish it looked like it came from a pound shop . Trying to get my money back but have a feeling won’t hear from them
I bought a set of three canvas and was horrified by the quality of the product. When I tried to return they claimed that I had to send it to Canada to make it impossible. In their website they say that they have warehouse in Uk and Spain, so it doesn't make sense to return it to Canada, from Spain. The best I could get was a refund of 25%, but even with the refund the price was still too high for the cheap quality canvas that I received.
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